Job Title: Senior Support Technician

Responsible to: Chief Technologist

Exacta Technologies is a dynamic and rapidly growing OEM server hardware business that is fast establishing itself as a force to be reckoned with in the computer industry. In 2020 we moved to a brand new state of the art manufacturing facility in Emersons Green, North Bristol.

As part of our growth strategy we’re looking for an enthusiastic and experienced Senior Support Technician to join our team. You’ll have a keen interest in IT and computing and be determined to make a career for yourself. It’s an exciting opportunity to make a real difference to a growing business and make the role your own.

Working in our Bristol facility as part of the tech support team you will be involved in handling customer support calls - utilising a combination hardware and software troubleshooting experience to determine faults and find solutions - ranging from faulty hardware, deployment issues, or unexpected performance issues post-deployment. You'll also use your expertise to help document best practices and functions of our products as relates to customer use in an online knowledge base or product manual, e.g deployment of hardware via PXE boot, or how to tune Linux OS for high performance workloads.

Exacta Technologies has a wide customer base, with products in the CCTV, Cybersecurity, Data Analytics, Network Emulation and Financial High Frequency Trading sectors, to name a few. We work with a wide range of hardware from network appliances and whitebox rackmounts, to multi-GPU and overclocked servers. Every day is different and presents new challenges, as a Senior Support Technician you will innovate to solve problems.

Support Technicians are key members of the team, ensuring Exacta continues to meet and raise customer expectations to provide excellent service throughout the business. You will be in a position to influence change as the company continues to grow and expand its reach.

Responsibilities

• Take email and phone support queries
• Ensure product documentation and knowledge bases are up to date, for example:
• Validate + document our products across Linux versions
• Validate + document deployment features of our products ie; PXE boot functionality, IPMI functionality, remote management features
• Troubleshoot performance issues
• Troubleshoot customer issues relating to Linux/deployment of our products
• Work with customers to remotely diagnose issues
• Liaise with customers and internal teams

Candidate Skills

• A good understanding of a wide range of consumer and enterprise grade computer hardware
• Strong understanding of the Linux environment - particularly Red Hat
• Experience tuning Linux for high performance or low latency beneficial
• Basic scripting experience beneficial - shell/bash/REST API
• Experience with enterprise features such as PXE, IPMI/iLO
• Overclocking experience beneficial
• Windows experience - both consumer and enterprise
• Basic networking understanding
• Data Centre experience beneficial

Candidate

• Articulate with strong communication skills; written and verbal
• Strong problem-solving skills
• Able to work alone and as part of a team
• Motivated with an ability to take the initiative
• The ability to adapt and take on new responsibilities
• A positive proactive attitude

Job Types: Full-time, Permanent

Salary: Up to £45,000 per year depending on experience

COVID-19 considerations:
Company wide government approved risk assessment completed. Following all government recommended precautions & practices.

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (preferred)

Experience:

• Linux: 2 years (preferred)
• Technical support: 3 years (preferred)
• Customer service: 2 years (preferred)

Work Location: One location

Exacta Technologies Ltd
3 Vertex Park South
Emersons Green
Bristol, BS16 7LB

About Exacta Technologies

The Exacta Technologies group is a dynamic and rapidly growing technology company based in Bristol. The Exacta Technologies group is made up of Platform by Exacta, Blackcore, & Proline by Exacta. Founded in 2001, the Exacta Technologies group delivers bespoke technology solutions and services to discerning clients across the world. Deploying technology into three key industry sectors worldwide, we design, build, and support disruptive technology solutions. Three years ago, we moved to our new HQ in Emerson’s Green, a state-of-the-art manufacturing facility with an office upstairs.

The Role

This B2B digital marketing role is best suited to someone with a passion for digital marketing and technology. The Digital Marketing Assistant is responsible for supporting the Marketing team with all marketing and digital activity. The Digital Marketing Assistant will create content in line with expectations; under the direction of the Marketing Manager as well as write copy for social media posts and schedule them in advance. The role will also include website maintenance, copywriting, image creation, and article publishing.

This role also includes collating analytics data from Google Analytics, Google Ads, HubSpot, LinkedIn, and more. This data will be reviewed by the Marketing team and support the Marketing Manager in demonstrating the return on investment to the CEO. This role will fulfil a variety of duties where attention to detail, a can-do attitude, a creative mind, and a passion for writing are essential. Overall, this is an exciting opportunity for a graduate looking to embark on a career in digital marketing.

Responsibilities

• Monitoring & data reporting from Google Analytics.
• Monitoring & data reporting from Google Ads.
• Website conversion tracking.
• HubSpot – General maintenance; assisting the sales team; creating and scheduling email marketing campaigns.
• Social Media – Creating image and video content based on the marketing content plan, and scheduling posts via Hootsuite.
• Research Tasks: Competitor, Content & Market Trends.
• General assistance to the Marketing Team – such as event planning; proofreading copy and articles; creating product spec sheets& creating product mock-ups.

Essential Experience & Education

• A Degree in Marketing/Digital Marketing/Media Communications/English.
• A working knowledge of Adobe Photoshop.
• Excellent writing skills.
• Experience using full Microsoft Suite: Word, PowerPoint & Excel.
• Excellent attention to detail, the ability to be creative & to work well in a team.

• On-site parking.
• 25 Days Holiday per annum plus Bank Holidays.
• Company pension.
• Profit share.
• Company events & social hours.
• Gym membership.
• Private medical and health cash plan.
• Travel Insurance.

Entry-Level Role for a Graduate.

• Full Time, permanent.
• Salary: £19,000 – £21,000
• Emersons Green, Bristol.
• Office Based.

To apply for this role please send your CV and cover letter to Chloe Vidaurri at careers@exactatech.com

Those who are successful will be called and offered an interview.

If you have any questions about the role, please do email careers@exactatech.com